Leverage unmatched quality assurance.

Every loan. Every rule. Every day.

The Sentry360® platform continuously tests loan-level servicing data against agency, investor, regulatory, client, and internal policy requirements. The platform identifies exceptions, prioritizes remediation, tracks aging and resolution windows, and provides audit-ready evidence across the servicing lifecycle.

 

 

Sentry360 Dashboard

Stay ahead of risk and protect your servicing portfolio with Sentry360.

Experience the confidence of daily monitoring across hundreds of rules. Monitor your full loan portfolio for applicable adherence every day with Sentry360. Our state-of-the-art mortgage servicing quality assurance platform is powered by a rules engine aligned with Fannie Mae, Freddie Mac, Ginnie Mae, USDA, HUD, VA, and internal policies. With Sentry360, you get actionable data for reporting, analysis, and remediation.

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How Sentry360 Works

1

Ingest Servicing Data

Loan, escrow, bankruptcy, foreclosure, loss mitigation, task, letter, comment code, and client data are evaluated daily.

2

Apply Rule Logic

Rules determine which loans are applicable, which loans are excluded, and what evidence is required.

3

Categorize Results

Loans are classified as Cleared, Alert, or Flagged based on timing, documentation, and remediation requirements.

4

Drive Remediation
and Reporting

Operational teams can research exceptions, take corrective action, and report trends to management, audit, and compliance.

Turn data into action with advanced intelligence.

Built for servicing teams that need daily visibility into operational risk, compliance exceptions, client requirements, and remediation performance.
Here’s how the Sentry360 platform puts you ahead:

Audit-Proven Accuracy
By undergoing hundreds of audits by all of the respective regulatory entities, we’ve calibrated our rules set to deliver exceptional precision and reliability.

Daily Mock Audits
Rule logic is supported by regression testing and control review to help maintain consistency, accuracy, and audit readiness. 

Smart Exception Tracking
Mitigate future loan defects with exception tracking that provides analysis and feedback to help you make updates to your process and technology. 

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Track, trend, and remediate issues.
Our comprehensive tools for end-to-end quality assurance include:

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Loans Boarded

 Validate new loans from boarding forward, including required notices, client-specific requirements, data setup, and timing-based controls. 

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Reporting

 Monitor trends, defect rates, aging, rule performance, client impact, and remediation outcomes through portfolio-level reporting. 

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Research

 Drill into loan-level rule results, trigger dates, source data, exclusions, and supporting evidence to understand why an exception occurred.  

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Remediation

 Prioritize Alert and Flag results, track aging, document resolution, and support corrective action before exceptions become findings. 

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Executive Dashboards

 Give leadership visibility into portfolio risk, exception trends, remediation performance, and control effectiveness. 

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Operational Efficiency and Automation

 Reduce manual reviews by surfacing the right loan, the right issue, and the required action at the right time. 

Ready to take control of your servicing portfolio?

© 2023 First American Mortgage Solutions, LLC. All rights reserved.

©2025 First American Financial Corporation and/or its affiliates. All rights reserved. NYSE: FAF

ServiceMac, LLC, and its affiliates, make no express or implied warranties respecting the information presented and assume no responsibility for errors or omissions. First American and ServiceMac are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates. Servicing and subservicing services are provided by ServiceMac, LLC (NMLS #1687766), an affiliate of First American Mortgage Solutions, LLC.